Our Policies

To secure your appointment, we require a deposit at the time of booking for selected treatments. Deposits are taken to protect our team’s time and to reduce late cancellations and no-shows.

Deposits are non-refundable but may be transferred to a new appointment if at least 24 hours’ notice is provided. If you cancel with less than 24 hours’ notice or fail to attend your appointment, your deposit will be forfeited.

The remaining balance is payable on the day of your appointment.

Information collected from our client form, booking page or website is only used if we need to contact you for further information regarding your appointment and the occasional marketing offer/update about CalmNessy. Only employees with traceable logins have access to your appointment, contact, or payment history. Your information is strictly confidential and never sold or shared and is always kept private for your protection. We greatly appreciate your cooperation in providing us with the information we need to best serve you.

Every client is important to us, and we understand things come up that may cause you to miss your appointment. With that in mind we also want to give the appointment the time and attention it deserves or offer to someone who may be waiting for an appointment.

As a result, we respectfully request at least 24 hours' notice if you need to cancel or make changes to your appointment. Failing to give 24-hour notice will result in a 50% charge of your booked service. Any no-shows will be charged 100% of their service amount.

Please be sure to arrive on time for your appointment. Arriving late may result in your appointment being cancelled or rescheduled. Please call us on 01454 358085 if you are going to be over 10 minutes late, so we can advise you on whether to attend your appointment.

Our goal is for each client to love their results. If you are dissatisfied with your service, our refund policies are laid out as such:

1. Services received cannot be refunded. We will gladly adjust any service you receive within two days of your appointment. If you are not satisfied with the work performed, please return to the salon, so your treatment can be inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling with no additional charge to you. Traditional nail polishes are not guaranteed once you have left the salon.
2. Refunds for products purchased will only be considered if presented within 7 days of purchase. Products can only be refunded if unused and in its original packaging. If a product is opened or used, it is possible that a restocking fee will be charged. For all product refunds, a receipt is necessary.